Witness – Start/Stop Recording

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Witness – Start/Stop Recording

There are times when you may need to to stop recording a call when sensitive information (credit card details for example) is being relayed. For security and PCI compliance purposes, Witness provides you with a number of ways to achieve this. The simplest method is via star-commands on your handset.

  • During a call, press *11 on your telephone keypad to stop recording
  • During a call, press *22 on your telephone keypad to restart recording

The Witness recording will have a period of silence for the duration that recording was switched off.

You can program keys on your handset to perform these star-commands if you prefer.

If you have any queries or need further assistance please contact our helpdesk where the engineers will be more than happy to help.

This article last updated on October 12, 2018