Wallboard solutions provide an ideal method for tracking real-time activity and performance. They allow supervisors and senior managers to view department, team and agent performance in real-time, enabling action to be taken when it’s needed in order to meet targets.
See our Wallboard Live brochure below for more information.
Many organisations are now forced to record their calls for compliance. Others want to protect themselves, so like email trails, correspondence can be replayed to resolve disputes, as well as ensure staff are meeting standards and representing your business in the desired manner.