Maintenance

Maintenance

Mother Technologies is the largest accredited Partner is Scotland for Unify’s Openscape Business Unfied Communication Platform. Our history with Unify extends some 20 years back to the days of Siemens Enterprise Communications Hicom and HiPath PBXs.

Our engineers are all accredited by Unify and we hold a large maintenance stock for Hipath, Openscape Business platforms and peripheral equipment items. Four classes of service are available including Emergency Care which provides cover 24/7 265 days a year.

Classes of Service

Standard Care

9:00 – 17:30
Mon – Fri
Response: 24hrs

Principal Care

9:00 – 17:30
Mon – Fri
Response: 4hrs

Executive Care

24 Hours
Mon – Sat
Response: 4hrs

Emergency Care

24 Hours
365 Days a Year
Response: 4hrs

The Plus Pack

Mother also offers a Plus Pack with each of the service classes listed above. The Plus Pack covers any ad-hoc labour charges associated with system configuration change requests. Nobody likes ad-hoc billing and the Plus Pack was introduced to present businesses with an annual fixed-cost support option that eliminates these, otherwise hidden, costs. With the Plus Pack, you can request a change, change your mind, do it again and still be subject to no charge.