If you need assistance from our technical team, here’s the best way to reach us:
Log a ticket through the Client Portal
This is the fastest and most effective way to get support. Your request goes straight to the right engineers, and you can track its progress in real time.
Call our support team
When you call us, you’ll speak directly to a member of our team. No chat bots, no long wait times, just real people ready to help and talk through your issue in detail.
Email our support team using the form to the side
If neither of the above options work for you, you can email us using the form. This is best suited for non-urgent requests or situations where you prefer to provide written details.
Please note: Email should not be used for urgent or emergency issues.
This form is only to be used by existing customers and for non-urgent requests.
If you’re looking to make a general enquiry, you can do so on our enquiry page.
Monday to Friday
8:30am – 5:30pm
Mother Technologies is open every weekday, including local public holidays — with the exception of four national public holidays during the festive season.
Outside our regular business hours, Emergency Care is available for customers with a dedicated PIN.
If you're one of these customers, you can reach our on-call engineers by calling our main switchboard number.