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Home
About Us
Services
IT Services
Cloud
Telecom
Internet
Home Working
Media
Company News
Tech Talk
Case Studies
Recruitment
Testimonials
GDPR
Downloads
Contact Us
Client Area
Client Portal
Team Viewer Support
FAQs
I have systems in your datacentre, how are they backed up?
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I have systems in your datacentre, how are they backed up?
A datasheet describing the backup policy within the datacentre can be found
here.
Backup & Disaster Recovery
Datacentre
I have systems in your datacentre, how are they backed up?
On-premsie
Does Mother provide an off-site cloud backup service?
What is Spin-up DR?
Call Recording
Witness
Are Witness recordings encrypted?
Can Mother's staff and Witness administrators access my recordings?
Do you have product sheet for Witness?
Does Witness provide an audit trail of who has accessed recordings?
Does Witness support integration with Active Directory?
If I disable a user in Active Directory, can access to Witness also be automatically denied?
Is access to Witness secure?
Is Witness PCI-Compliant?
Witness - Start/Stop Recording
Does Mother record its telephone calls?
Cloud
Does Mother offer public or private cloud services?
Does Mother provide an off-site cloud backup service?
What happens to my data if we discontinue service?
What is Spin-up DR?
Datacentre
Do you have a datacentre datasheet?
I have systems in your datacentre, how are they backed up?
Is my data replicated across multiple datacentres?
Is there CCTV in your datacentres?
What fire prevention standards exist?
What happens to my data if we discontinue service?
What intrusion detection/prevention systems exist?
What is Spin-up DR?
What redundancy exists for power failure?
What security and access control systems are in place?
What vulnerability testing do you perform?
Where are your datacentres?
Who owns your datacentres?
Will my data ever be moved outside the UK or the EU?
Internet & Connectivity
Does Mother have its own network?
Is Mother an ISP?
PCI Complaince
Does Mother hold customer credit card information?
Witness - Start/Stop Recording
Security & Data Protection
Can your help with Endpoint Security?
Does Mother hold customer credit card information?
Does Mother record its telephone calls?
Is my company or personal data shared with any other parties?
What happens to my data if we discontinue service?
What personal information does Mother retain in relation to its customers?
What vulnerability testing do you perform?
Where can I find your privacy policy?
Will Mother be GDPR compliant by May 2018?
Will my data ever be moved outside the UK or the EU?
Telephony & Voice Services
myIdentity
How do I change my extension's presentation number?
I like myIdentity. Can I use it on any phone system?
How do I change the time on my Siemens telephone system?
Is Mother an Ofcom registered Communications Provider?
Is Mother registered with an Alternative Dispute Resolution (ADR) service?
What is PSTN Switch-Off?
Witness - Start/Stop Recording
