Where are your datacentres?

Aberdeen, Edinburgh, Strathclyde & Dundee.

This article last updated on April 12, 2018

• Backup & Disaster Recovery
  • Datacentre
    • I have systems in your datacentre, how are they backed up?
  • On-premsie
    • Does Mother provide an off-site cloud backup service?

  • What is Spin-up DR?
• Call Recording
  • Witness
    • Are Witness recordings encrypted?
    • Can Mother's staff and Witness administrators access my recordings?
    • Do you have product sheet for Witness?
    • Does Witness provide an audit trail of who has accessed recordings?
    • Does Witness support integration with Active Directory?
    • If I disable a user in Active Directory, can access to Witness also be automatically denied?
    • Is access to Witness secure?
    • Is Witness PCI-Compliant?
    • Witness - Start/Stop Recording

  • Does Mother record its telephone calls?
• Cloud
  • Does Mother offer public or private cloud services?
  • Does Mother provide an off-site cloud backup service?
  • What happens to my data if we discontinue service?
  • What is Spin-up DR?
• Datacentre
  • Do you have a datacentre datasheet?
  • I have systems in your datacentre, how are they backed up?
  • Is my data replicated across multiple datacentres?
  • Is there CCTV in your datacentres?
  • What fire prevention standards exist?
  • What happens to my data if we discontinue service?
  • What intrusion detection/prevention systems exist?
  • What is Spin-up DR?
  • What redundancy exists for power failure?
  • What security and access control systems are in place?
  • What vulnerability testing do you perform?
  • Where are your datacentres?
  • Who owns your datacentres?
  • Will my data ever be moved outside the UK or the EU?
• Internet & Connectivity
  • Does Mother have its own network?
  • Is Mother an ISP?
• PCI Complaince
  • Does Mother hold customer credit card information?
  • Witness - Start/Stop Recording
• Security & Data Protection
  • Can your help with Endpoint Security?
  • Does Mother hold customer credit card information?
  • Does Mother record its telephone calls?
  • Is my company or personal data shared with any other parties?
  • What happens to my data if we discontinue service?
  • What personal information does Mother retain in relation to its customers?
  • What vulnerability testing do you perform?
  • Where can I find your privacy policy?
  • Will Mother be GDPR compliant by May 2018?
  • Will my data ever be moved outside the UK or the EU?
• Telephony & Voice Services
  • myIdentity
    • How do I change my extension's presentation number?
    • I like myIdentity. Can I use it on any phone system?

  • How do I change the time on my Siemens telephone system?
  • Is Mother an Ofcom registered Communications Provider?
  • Is Mother registered with an Alternative Dispute Resolution (ADR) service?
  • What is PSTN Switch-Off?
  • Witness - Start/Stop Recording