Liberty Communications Platform
Liberty Analytics brings together four powerful tools that give clear visibility across your customer communications, both in real time and over time. These include:
Liberty Analytics is built for organisations that depend on delivering great customer communications, whether that’s a busy reception team or a full contact centre. By monitoring and analysing every call, it gives you a clear, data-driven picture of performance, helping you reduce missed and abandoned calls, cut wait times and improve resolution times. With accurate insights, you can plan staffing around real demand rather than assumptions, while also supporting team performance, training and compliance.
Liberty Analytics provides organisations with a range of valuable tools to ensure your Customer Service doesn’t slip. Whether you’re looking for trends provided by Reporting, Wallboards for high-flyover real-time statistics, Dashboards for insight response or Call Recording for Audit, Accountability & Training, Liberty Analytics empowers your organisation to stay sharp and maintain a 1st class customer experience.
Liberty Analytics highlights where customer journeys start to break down, from long queues to dropped calls. By identifying these pressure points, teams can respond faster and deliver a smoother experience for callers.
Get a clear picture of what’s happening throughout the day. See who is calling, how calls are handled, where delays occur, and how service levels are performing, helping you spot issues early and improve response times.
Understand when demand is high and when it’s quieter, so staffing levels and workflows can be matched to real call volumes. This helps avoid over or under-staffing and keeps teams working efficiently.
Track performance with confidence. Identify high performers, highlight training needs, monitor missed calls and handling times, and demonstrate compliance with internal targets or SLAs.
Connects smoothly to your existing telephony with quick, hassle-free setup.
Designed to scale easily, from small reception teams to large, multi-site contact centres.
Clear, simple views that anyone can understand, no data expertise needed.
Local, knowledgeable support from Mother to help you get the most from your analytics.
Call us now or fill out the form below. We will be happy to hear from you.
Please note: If you have a support request, do not fill out this contact form as it may delay our response. Instead, give us a call or email our support team directly for faster assistance.