In 2023, Mother celebrated significant growth, extending a warm welcome to new customers, and ensuring continued satisfaction for our existing ones. Amidst this success, our unwavering commitment to providing top-tier managed services stands firm. Key highlights encompass customer expansion, retention efforts, and award recognition for our dedication to excellence.
The Escalation of Cyber Threats:
AI has given us many opportunities this year. However, it has also posed many challenges. The introduction of Chat GPT has undoubtedly been a game-changer, streamlining operations and making complex tasks more manageable. However, it has also allowed cyber threats to become more sophisticated, with ransomware remaining as one of the most serious cyber-attacks impacting UK businesses. The need for robust cybersecurity measures has never been more critical with cyber threats, and as AI continues to evolve, protecting against these threats will also become more challenging.
The 2023 cybersecurity survey showed that 32% of businesses and 24% of charities experienced breaches or attacks in the last year. Specifically, medium-sized businesses had a higher percentage at 59%, large businesses at 69%, and high-income charities at 56%.
Strengthening Defences: Our new End Point Detection and Response Service
Acknowledging the escalating threat landscape, we are proud to announce our strategic partnership with Sentinel One Endpoint Detection and Response. This collaboration allows us to fortify our cybersecurity services, offering advanced threat detection and rapid response capabilities to ensure the security of our client’s digital assets. Find out more about these services here.
Recognitions and Achievements:
We are honoured to share that Mother has been shortlisted for several prestigious awards in 2023, including:
Comms Business Awards: Highly Commended for MSP of the Year.
UK IT Industry Awards: Highly Commended for Services Company of the Year.
UK Business Tech Awards: Tech Company of the Year (small).
PCR Awards: MSP Specialist of the Year.
SME Business Elite Awards: Aberdeen’s Leading IT Support Services Provider 2023.
Cloud Excellence Awards: MSP of the Year.
These highlight our dedication to providing exceptional services and our continuous excellence in the field of managed services.
Customer Satisfaction at the Core:
In our November customer satisfaction survey, we are thrilled to report that 100% of our customers agreed that their tickets were logged in a timely manner. Furthermore, all respondents rated their helpdesk experience a perfect 5/5, reflecting our unwavering commitment to delivering top-notch support.
Timely Resolution and Efficiency:
Efficiency is the cornerstone of our service delivery. Half of the tickets received were resolved within 24 hours, while the remaining 50% were successfully addressed within 1-3 working days. This balance ensures that your business operations remain uninterrupted, and issues are resolved promptly.
What’s to come in 2024?
The challenges posed by advancing technology and cyber threats are met with our unwavering commitment to excellence, evidenced by our strategic partnerships, industry recognitions, and, most importantly, customer satisfaction. Thank you for trusting Mother as your dedicated managed service provider in 2023, and we wish you a Merry Christmas and Happy New Year!