Self Help Documentation
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Backup & Disaster Recovery
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Call Recording
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- Are Witness recordings encrypted?
- Can Mother's staff and Witness administrators access my recordings?
- Do you have product sheet for Witness?
- Does Witness provide an audit trail of who has accessed recordings?
- Does Witness support integration with Active Directory?
- If I disable a user in Active Directory, can access to Witness also be automatically denied?
- Is access to Witness secure?
- Is Witness PCI-Compliant?
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Cloud
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Datacentre
- Do you have a datacentre datasheet?
- I have systems in your datacentre, how are they backed up?
- Is my data replicated across multiple datacentres?
- Is there CCTV in your datacentres?
- What fire prevention standards exist?
- What happens to my data if we discontinue service?
- What intrusion detection/prevention systems exist?
- What is Spin-up DR?
- What redundancy exists for power failure?
- What security and access control systems are in place?
- What vulnerability testing do you perform?
- Where are your datacentres?
- Who owns your datacentres?
- Will my data ever be moved outside the UK or the EU?
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Internet & Connectivity
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PCI Compliance
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Security & Data Protection
- Can you help with Endpoint Security?
- Does Mother hold customer credit card information?
- Does Mother record its telephone calls?
- Is my company or personal data shared with any other parties?
- What happens to my data if we discontinue service?
- What personal information does Mother retain in relation to its customers?
- What vulnerability testing do you perform?
- Where can I find your privacy policy?
- Will my data ever be moved outside the UK or the EU?
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Telephony & Voice Services
What security and access control systems are in place?
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A steel palisade perimeter fence surrounds each datacentre. The facilities are alarmed with active CCTV monitoring. Access is granted to authorised key-holder personnel only. Authorised personnel must request admission in advance and their access is monitored by CCTV for the duration of their visit.
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