Recruitment (May 2023)

Service Coordinator (Non-Technical)

Mother Technologies is looking for a Service Coordinator

We’re looking for a Service Coordinator to join our Administration team in Aberdeen.

This role administrative in nature and vital for the smooth running of our busy Helpdesk. Customers report hundreds of support tickets with Mother every week and it’s the role of our Service Coordinator to ensure tickets are scheduled, assigned and prioritised appropriately. It involves continuous communication with both colleagues and customers to keep them informed and appraised of progress.

Larger projects also require scheduling and the Service Coordinator works closely with our Service Manager to assist with project planning and resource allocation.

It is a busy and varied role that will only suit a confident, personable and very well organised individual.

Key Responsibilities

  • Liaising with Customers
  • Supervising and ensuring the smooth running of the Helpdesk
  • Scheduling Projects
  • Assigning Jobs to Engineers
  • Ensuring as much work is completed in as timely fashion as possible
  • Generating Service Reports
  • Customer Care Calls

Key Attributes

  • Excellent communication skills
  • Very well organised
  • Ability to stay calm and methodical under pressure
  • Confidence to laise with customers at all levels (including senior managers)
  • Quick to develop a sound understanding of IT, Telecom and the Connectivity Services we provide
  • Appreciation for the role that technology plays and the impact on customers when problems occur

The ideal candidate will be a confident, personable and well spoken individual with experience working in a pressurised Customer Services environment. Experience working with a Managed Service Provider in the technology sector would be advantageous but not essential.

Summary

Position: Service Coordinator
Employment: Full-time Permanent Staff 
Location: Aberdeen
Salary: ~£25K pa (negotiable depending upon experience)
Timeframe: Immediate

I Want to Apply 

Thank you for your interest but this position has now been filled.

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