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The Mother Tongue March 2026

March 12, 2026, ,

The Mother Tongue March 2026

In this March Edition of The Mother Tongue, we’re turning our attention to a topic that seems to be the centre of many conversations right now, AI.

Depending on who you are talking to, AI is either the greatest tool ever, or it is the beginning of the end of meaningful work. The reality is it is somewhere in between.

We are going to take a deep dive into AI in this edition, highlighting what we think its genuinely good at, where it falls short and how it is being adopted by organisations.

How Businesses Are Using AI in 2026

Many organisations are using AI in their day to day work. Organisations are using it to streamline processes, reduce manual workload, and improve the speed of output.

Common uses of AI include:

  • Taking care of repetitive admin jobs like data entry, writing up meeting notes, and tidying up documents
  • Turning long, heavy reports into short summaries people can actually use
  • Helping draft reports, emails, and proposals so work moves faster
  • Spotting patterns in data and pulling out the key points to support better decisions
  • Bringing more consistency to documents and processes across teams


The impact is clear, a task that previously took hours, can often be shortened to a quarter of the time. Across an entire business, this time saving quickly translates into reduced bottlenecks and time to focus on what actually moves your business forward.

AI in this context is not about replacing people or removing human interaction, it’s about removing hurdles.

Product Spotlight: Microsoft 365 Copilot

We have been speaking to a lot of our customers about Microsoft Copilot recently. What is it? Does my business need it? How can it help?

Copilot brings AI into the M365 apps you probably use every day, including Word, Excel, PowerPoint, Outlook and Teams. It can help draft documents, summarise emails and make sense of data.

It’s not there to replace your team, but it’s a great tool to save time and make everyday tasks quicker and easier, like we already mentioned above.

There’s currently a promotion running on Copilot Business, with discounted pricing available until 30 June 2026. Microsoft has also made it easier to get started without waiting for your renewal date, and there’s now a flexible monthly billing option for businesses that want a lower-commitment starting point.

If you’re curious about what Copilot could look like in your organisation, or want to understand the current offer, speak to our sales team.

AI is Now in The Room

AI isn’t just helping with documents and emails, it’s increasingly present in meetings too.

In Teams, AI transcription can create written summaries and full transcripts of calls. It helps participants focus on the conversation instead of scrambling to take notes and makes it easy to revisit key points later. But it’s not always perfectly accurate, and not everyone is comfortable being recorded or transcribed.

Teams notifies participants whenever transcription or recording is active, and anyone in the meeting can ask for it to be turned off, giving people control over their privacy. However, some other AI transcription tools, such as Fathom, may offer less visibility about when participants are being recorded, making it especially important to be aware of how these tools are used.

These tools can add value, but they also change the dynamic of a conversation. As with all AI features, awareness and consent matter.

Just because it’s available, doesn’t mean it’s always appropriate. Think about the type of meeting you are having and who you are having it with.

Where AI Falls Short

It’s important to understand how AI models work.

They are trained on large volumes of publicly available information on the internet. As with any online sources, that includes high-quality material, but it also includes outdated, inaccurate, or poorly written content, think Wikipedia!

AI systems are designed to be helpful and responsive and do not like to say “I don’t know”. As a result, in situations where information is unclear, they may produce something that sounds plausible, even if it is not entirely correct.

This is particularly important in technical or professional areas. For example, AI can assist with straightforward coding tasks, summarising research, or drafting standard contracts.

But more complex problems still require experienced professionals who understand context, regulation and security. Public sources contain both expert and beginner work, and AI models trained to gather data from both of these!

AI is an effective brainstorming partner. However, it’s not a replacement for professional knowledge. We have already seen examples of organisations accepting AI-generated information at face value, only to discover later that it was incomplete or inaccurate.

As our Systems Engineer Martin puts it: “Use AI as a tool — and don’t let it use you as one. We have a brain, use it.”

AI and Data: A Security Risk

Another area raising concern is data exposure and security.

There has been a growing trend online where individuals ask AI tools to generate content or images based on “everything you know about me.” While this may seem harmless, it highlights a broader issue.

When personal or professional information is entered into AI platforms, that data is being shared with a third party.

This raises a few points to keep in mind:

  • Once uploaded, you may not fully control how your data is stored or kept.
  • Some platforms may use submitted data to improve their AI systems.
  • Sharing more information can make online profiles more detailed.

And as for businesses, the stakes are significantly higher.

If employees upload internal documents, client data, sensitive material, or regulated information into AI tools without thinking, the organisation may face:

  • Exposure of confidential data
  • Breaches of contractual obligations
  • Regulatory non-compliance
  • Reputational damage

AI tools are powerful, but they also reflect the data you put in.

Before using AI at work, ask yourself:

  • What data are we allowing to be shared?
  • Do we understand the platform’s data retention policies?
  • Do we have an AI policy in place?

The Hardware Impact: A Global RAM Shortage

One of the growing consequences of AI growth is the impact it is going to start having on hardware markets.

Large AI systems built by organisations such as OpenAI, Google and Microsoft require enormous volumes of RAM, high-performance servers, GPUs, and networking infrastructure.

Not just marginal increases, but an unprecedented scale.

When a few AI companies start buying hundreds of thousands of memory units at once, there isn’t enough supply to go around. Since only a small number of companies make RAM worldwide, higher demand leads to higher prices. This is already starting to have effects:

  • Quotes are valid for shorter periods
  • Prices are rising and can fluctuate quickly, even after orders are placed
  • Manufacturers are adding stronger contract protections


Suppliers like Cisco and HPE can now adjust prices if the market changes. In the past, hardware buying was predictable: you ordered, agreed on a price, and received it. That’s no longer guaranteed.

All types of organisations will be affected because laptops, servers, cloud, and networking all rely on the same global supply chains. When costs or shortages happen upstream, everyone starts to feel it.

There’s no need to panic, but there is a need to plan.

By planning upgrades, forecasting demand, and timing purchases carefully, Mother helps reduce the impact of price changes and delays. In today’s market, planning ahead is no longer optional, but risk management.

A Balanced Approach

AI is no longer a novelty. It’s become part of daily work. It can draft reports, summarise meeting notes, clean up spreadsheets, or organise large amounts of information in seconds. That means your team can spend less time on repetitive tasks and more time on work that actually moves the business forward.

But AI isn’t magic. It can make mistakes, misinterpret context, or produce content that looks confident but is wrong. Human judgement and expertise are essential to catch errors and ensure quality outcomes.

The trick is knowing where AI actually helps. Use it to speed up research, generate first drafts, or automate routine tasks, but keep the important stuff in human hands.

The key takeaway here is to treat AI as an assistant, not a replacement. The businesses that get the most value are those that can clearly define which tasks AI handles, which tasks humans handle, and where the two work hand in hand. When you get that balance right, your team will work smarter and faster.

What Happens Next?

AI is moving fast. Tools today could be outdated in just a few months, and new platforms keep appearing almost weekly! Many of these new solutions promise efficiency, but not all are actually reliable, secure, or designed for business use.

This makes evaluation of these tools essential. Instead of chasing every new tool, organisations should focus on identifying which AI platforms genuinely add value, meet security standards, and fit in with their workflows.

Regulation is also catching up. Governments and professional bodies are setting clearer rules around data privacy, transparency, and accountability when inputting sensitive information into these platforms, so businesses that plan ahead will avoid risks and stay compliant.

Overall, treat AI adoption like any other business decision or change. Set standards for evaluation, guide your teams on safe and effective use, and build systems where AI supports the business without introducing unnecessary risk.

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The Mother Tongue January 2026

January 22, 2026, ,

The Mother Tongue January 2026

Welcome to the first Mother Tongue of 2026. This edition focuses on all things telecoms, with a mix of industry updates, the latest developments across Liberty Cloud Communications, and a bit of company news we’re excited to share.

Mitel’s acquisition of Unify

Since Mitel acquired Unify over a year ago, there’s been a lot happening behind the scenes. As with any large acquisition, it’s not just about two companies flying the same flag, it’s about merging the technology strengths of both organisations into a product portfolio that outshines the rest.

You’ll have noticed familiar products being renamed and rebranded. We’re seeing new product launches, new functionality in existing products along with a very exciting roadmap.

With Mitel being a key technology partner at Mother, it’s having a direct and exciting impact on our telecoms portfolio that’s backed by the #1 Unified Communications vendor in Western Europe.

The PSTN Switch Off: Is it still happening?

It can feel like we’ve been talking about the PSTN switch-off forever. Each time it comes up, the same questions follow. Has it been delayed? Is it still happening? And what does it actually mean for your business?

Deadlines have shifted, announcements have changed, and messaging hasn’t always been clear. It’s no surprise that many organisations are unsure whether the switch-off is still something they need to think about.

The short answer is yes. The switch-off is still happening on the 31st of January 2027. Traditional phone lines are being phased out and will be replaced by modern VoIP systems. However, the way it’s being managed has changed.

As the original deadline approached, it became clear that not everyone was ready. Many organisations still rely on older phone lines for important services, and moving too quickly risked disruption. Rather than forcing a rushed change, the industry allowed more time so businesses could prepare properly.

For businesses, now is the right time to understand what systems you’re using and how they fit into wider changes. Leaving it too late can turn a simple change into unnecessary stress. The good news is there’s no need to panic or make quick decisions with a bit of planning, the move away from PSTN can be a manageable one.

A rant from our Managing Director

I can’t stand not being able to speak to people. I get infuriated with automated attendants that ask me why I’m calling today. “About an invoice?”, “No!”, I scream for the umpteenth time. “I’m sorry. Please tell me why you’re calling today?”.

And Chatbots… My God! What chatbot exemplifies customer service? They are horrendous! If an organisation’s website hides its telephone number and presents me with chatbots and nothing but contact forms, I know I should be looking elsewhere. I already know they’re under-resourced and can’t begin to tickle the gauge of customer service when I need it.

An outsourced call centre reading from a script? Well… let’s just hang up before the ordeal begins.’

And, of course, after half an hour on hold … “Your call is important to us”. Pff!

If you ever call Mother and can’t get through, I want to know about it. We’re a customer focused organisation and we answer when our customers call. You can’t provide good customer service without dialogue. Dialogue is a two-way communication blessed with tone that generates immediate understanding with the ability to correct and elaborate in a very short space of time. Why would you spend days messaging back and forth when you can wrap things up far more succinctly in a 2-minute phone call?

Technology is fantastic when used for what it was intended. Give colleagues Unify Phone to make them reachable when they’re away from their desks. Connect MS Teams to your phone system with Direct Call Routing if that’s your preference. Use voicemail as a last resort – don’t front your business with it. Whatever you do, use technology to enhance your business. Don’t destroy it by giving staff something to hide behind. We need to talk.

Glad I’ve got that off my chest.

-Steve Redhead, Managing Director, Mother

One-size fits all?

All-In-One communication solutions are convenient, quick to install and easy to self-administer. Mother provides the 3CX, which is a fine example. You get a lot of bang for your buck with a 3CX.

We have many 3CX installations in the field that work well for our customers. We have others where the growing needs of the customer breach the boundaries of what can be achieved. What works for one, doesn’t necessarily work for all.

Take box hair dye. “Where is she going with this?”, you might ask. A strange analogy perhaps, but all the girls out there will know what I’m talking about. The photo on the package looks great, but everyone’s starting point is different. Hair colour, condition, and texture all vary, so the chances of it turning out exactly like the picture are slim. Sometimes it’s fine. Other times, it’s a complete disaster.

Communication solutions can be the same. A one-size-fits-all proposition might work well for one organisation and terribly for another.

With all the communication channels available in today’s hi-tech world, organisations are all working differently. Some place high value on telephony and analyse stats to maximise their customer service. Others rely on email and messaging with little or no focus on voice. Of course, an organisation’s priorities change over time, and when a system doesn’t cater for that, they find they’re stuck within the confines of what their system can do. They reach for bolt-ons and the landscape becomes problematic and messy.

Liberty is built differently. Instead of shoe-horning organisations into a predefined box, Liberty is designed to be shaped around an organisation. It is highly customisable, avoiding the headaches that arise from systems that shine on paper, but are inflexible and fall short in practice.

– Kayleigh Spence, Marketing Manager, Mother

Liberty: Our Fully Customisable Cloud Communications Platform

If you’ve been with Mother for a while, the Liberty brand will be familiar to you. It’s our cloud communications platform that’s built modularly with best-in-class manufacturers to provide a telecoms platform that we can tailor to how your organisation works today, with the flexibility to cater for how it might work tomorrow.

Liberty was designed by Mother, with one clear goal; to overcome one-size fits-all by creating a platform that can be engineered from the smallest and simplest of installations to those that place maximum demand on voice. It’s built with the technology partners we trust and have worked closely with for many years.

At the heart of the Liberty Platform is Mitel, a telecom giant that supports business communications for millions of users worldwide.

Modular integrations enable call recording to be configured for any business scenario, including cradle-to-grave recording, PCI-DSS compliance, and voice fingerprinting for dispute resolution.

Applications such as contact centre solutions, Direct Call Routing for Microsoft Teams, real-time wallboards, dashboards, and cradle-to-grave reporting are all available as opt-in, modular features.

Liberty is about scale and flexibility. It delivers limitless options for organisations who prioritise and heavily depend on voice communications.

Multiple vendors unite on a single platform that can be shaped around how your organisation works.

Liberty Analytics: make sense of what’s really happening

When your teams rely on phone calls and conversations to get work done, it’s not always easy to see how things are really going. You might sense when things are busy or under pressure, but without clear visibility it’s hard to know where small changes could make a big difference.

That’s where Liberty Analytics comes in. It brings together reporting, wallboards, dashboard and call recording to help you build a clearer picture of how your communications are working, both in the moment and over time.

Liberty Analytics: Active Dashboards

Active Dashboard was developed in response to an existing customer who utilises Liberty Analytics extensively and whose voice communications are at the top of its business priorities.

The customer has many sites across Scotland and each branch receives automated call statistic reports on a daily, weekly and monthly basis.

The Group IT Manager asked Mother if he could have call analytics in the form of a site-wide lost-call journal that could run on tablets at every branch. “We don’t want to wait for a report that tells us what happened”, he said. “We want a dashboard that tells us what’s happening now, so we can react immediately and reach out to the caller.”

Wallboards already provide the organisation with real-time headline stats, but they wanted more detailed actionable insights.

We can do practically anything with Liberty, so we developed, and delivered it.

Launched in January 2026, Active Dashboard delivers headline and actionable insights on dashboards. The dashboard is a secure, web-based application that runs on desktops, laptops or even tablets in kiosk mode. The dashboard is active, meaning missed calls are automatically removed from the dashboard when they’ve been resolved. This allows staff to pursue excellent customer service and 0% lost call targets which will be evidenced on the organisation’s reports.

Active Dashboard extends Liberty’s real-time analytics capabilities, enabling faster responses, improved customer experience, and greater operational visibility where it matters most. It is a prime example of the flexibility and deliverables that Liberty gives us. Most importantly, we were able to give the customer what they wanted!

Liberty Analytics: Reporting

Reporting in Liberty Analytics is being revamped in 2026.

The automated delivery of reporting is well received but self-service is not. We acknowledge that.

Our Client Portal roadmap awaits the migration of Ticketing into our ERP system. This was postponed last year as you know. Once it’s migrated, we will be moving Liberty Analytics Reporting to the portal. This is not restricted to Liberty Analytics. Reporting for all Service Lines (IT, Telecom & Connectivity) will be delivered through the Client Portal.

Endpoints: More Choice & Flexibility

The endpoints people use, including phones, apps, and other device types, have a real impact on how work gets done. When endpoints don’t match how teams work, calls get missed, things slow down, and communication becomes harder than it needs to be.

Liberty is designed to remove those barriers by supporting every type of endpoint your organisation needs, from physical devices, software apps, and call handling tools. This flexibility means people can communicate effectively whether they’re at a desk, moving around the workplace, working remotely, or sharing spaces with others.

Alongside an extensive range of desk phones, cordless and conference devices, Liberty supports app-based endpoints such as Unify Phone and Microsoft Teams, allowing users to stay reachable on their office number wherever they are. Additionally, tools like My Attendant ensure calls are answered and routed correctly, even when teams are busy or unavailable, helping to protect customer experience and reduce missed opportunities.

The result is simpler call handling, fewer missed calls, and communication that fits naturally into everyday work.

New Engineers

Meet Kamil

Firstly, we have Kamil, he joined us back in November! With over four years of hands-on experience in IT, Kamil brings valuable technical knowledge and a strong desire to expand his skills in a managed service provider (MSP) environment.

Before joining Mother, Kamil worked in in-house IT support roles, where he developed a solid foundation in troubleshooting, system maintenance, and customer service. Now, he’s embracing the challenge of working with a diverse range of clients and technologies.

Reflecting on his experience so far, Kamil shared: “It’s been really good so far. My previous roles were in-house IT support, so working for an MSP is new and challenging – but I’m really enjoying it! I’m learning something different every day, and it’s helping me grow professionally.”

Kamil is eager to take his career to the next level and eventually progress into a senior engineering role. He’s especially excited about the opportunities for personal development and learning at Mother Technologies.

Meet Thomas

Thomas joined us a few weeks ago as part of his year-long placement from Edinburgh Napier University.

Originally from Kent, Thomas moved to Scotland three years ago to study Cyber Security and Forensics at Edinburgh Napier University. Alongside his studies, he’s also on the committee of the university’s surf club.

Outside of tech, Thomas is an avid cyclist with a real passion for the outdoors and environmental causes. Last year, he took on an impressive challenge, cycling 1,000 miles in 18 days around the entire coast of Scotland in support of ocean conservation.

Speaking about his placement, Thomas shared how grateful he is for the opportunity to learn at Mother and is really looking forward to gaining hands-on experience over the year ahead. He’s excited to build his skills, learn from the team, and see where the placement takes him.

Meet Jose

Jose recently joined Mother as a Systems Engineer, completing a year-long industrial placement as part of his Cybersecurity and Digital Forensics degree at Edinburgh Napier University.

Through the placement so far, he’s been able to apply the theory from his studies in a real MSP environment, gaining hands-on experience supporting live systems and customers. He’s particularly enjoyed the collaborative office environment and the support from the team, which has helped him develop stronger communication skills and a more structured approach to problem-solving.

In his role, Jose is building experience across a range of day-to-day tools, including Microsoft 365, SharePoint user and permission management, and exposure to cloud and server environments. He’s also had opportunities to visit customer sites, helping build confidence and reinforcing the importance of professionalism.

He’s also had opportunities to visit customer sites, helping build confidence and reinforcing the importance of professionalism.

Outside of work, Jose enjoys staying active through cycling, running, and roller skating, helping him maintain a healthy balance alongside his studies. He chose to join Mother because of its experienced team and strong reputation as an MSP, and is excited to continue learning and developing both technically and professionally over the year ahead.

We wish all three of our new engineers the very best during their time at Mother and can’t wait to see how they grow along the way.

We have been shortlisted for two categories at the Edinburgh Chamber of Commerce Business Awards

 We’re really pleased to share that Mother has been shortlisted in not one, but two categories at this year’s Edinburgh Chamber of Commerce Business Awards.

We’re up for Mid-Sized Business of the Year, which recognises strong performance, growth, and how organisations support their people, as well as Service Excellence, celebrating businesses that consistently deliver great service and positive customer experiences. Being recognised in both categories feels like a fantastic way to kick off the year.

Having been a member of the Edinburgh Chamber for years, this recognition means a lot to us. A huge thank you to our customers for continuing to work with and support us, and to the entire Mother team for everything they do day to day.

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The Mother Tongue September 2025

September 25, 2025, ,

The Mother Tongue September 2025

From Jaguar Land Rover’s global cyberattack to Starlink Connectivity, plus updates on our own performance, onboarding, and support improvements, this September 2025 edition of The Mother Tongue shares insights to help organisations stay resilient and future-ready.

How Secure Are We? Our Microsoft 365 Score Explained

Microsoft 365 has a built in way of measuring how secure your systems are. This is called a 365 security score. Think of it similar to a credit score, but instead of measuring your financial health, it measures how well your Microsoft 365 infrastructure is protected.

The score takes into account a variety of aspects including:

  • Are accounts protected with 2FA?
  • Is your data backed up?
  • Are hardware and software up to date?
  • Are permissions and access levels for staff kept current and appropriate?
  • Are anti-phishing and anti-spam measures in place?
  • Are devices compliant?


Every business using Microsoft 365 gets a score based off of a number of these things. The average score for companies the size of Mother is 47% and we are proud to share that Mother scores way above this at 95.09% (1004.13/1056). Significantly higher than the industry average, showing that we are operating at a much higher level of security than most.

Why does this matter?

We know we talk a lot about cybersecurity, but this score proves that we don’t just talk, we know exactly what we’re doing. Achieving such a high Security Score shows that we follow best practices and take protecting both our systems and our customers’ data seriously. It’s a clear sign that you can trust us to get cybersecurity right.

Yet Another High-Profile Cyberattack Shakes Operations Worldwide

Jaguar Land Rover (JLR) has been hit by a significant cyberattack, highlighting once again the growing risks businesses face and the importance of strong cyber defences. Some key points from the incident are below. 

Production shutdown extended: JLR now plans to keep its factories offline until at least October 1, 2025.

Massive financial burden: Without a completed cyber insurance policy in place, JLR is bearing the full cost of disruption. Projected losses include over £3.5 billion in revenue and £1.3 billion in gross profits if the shutdown persists.

Supply chain and wider impact: Tens of thousands of jobs across JLR’s network are at risk. Smaller suppliers, local vendors, and dealerships are especially vulnerable, relying heavily on JLR for revenue. Many are already facing halted operations, cashflow problems, and layoffs. The UK government may buy parts from suppliers to help maintain stability, showing how disruptions at a large company ripple through the supply chain.

Attackers go dark: The hacker group Scattered Lapsus$ Hunters claimed the breach but have since disappeared, though experts warn the threat may persist.

Recovery in progress: JLR is carefully bringing systems back online with expert help, but smaller businesses may take longer to recover without similar support.

The Lesson: Resilience & Planning Matter

Even the best prevention can fail. What separates businesses that recover from those that collapse is how prepared and quick they are to respond:

  • Expect it: Cyberattacks are no longer “if” but “when.”
  • Have a plan: Know who acts first, which systems are critical, and how to keep operations running.
  • Assess your backups: Test them. Understand the restoration timeframe, what can be done to reduce it and what might be missing or out of date after recovery.
  • Recover fast: Downtime often costs more than the attack itself. Slow recovery can threaten survival.
  • Plan for emergencies: Can you isolate systems, work manually, or use backups temporarily?

     

JLR’s experience shows it clearly: resilience is essential.

Client Onboarding Challenges

Moving to a new IT partner can feel daunting, and the handover is rarely straightforward.

Common hurdles include:

  • Limited or incomplete technical information from the previous provider.
  • Old management agents left on devices that need to be removed.
  • Windows 10 to 11 upgrades slowed by hybrid working and devices not always online.

At Mother, to make the process as smooth as possible, every new customer is assigned a dedicated Onboarding Coordinator. This single point of contact coordinates the entire transition, keeps communication clear, and ensures nothing is overlooked.


Changing IT provider can be stressful, especially if a previous supplier is reluctant to cooperate. However, with Mother you can expect a seamless, well-managed transition that lets you focus on running your organisation, not your technology.

What our customers have to say

“When we first considered switching IT providers, we were apprehensive. Changing providers often comes with hidden challenges and disruption to staff and systems, but Mother Technologies made the process far easier than we expected.

Having historic challenges with previous providers we were aware of the possible complications and did extensive research to ensure we selected the provider that was the best fit for ELCAP.

Mother’s team handled everything professionally. They assigned a dedicated Onboarding Executive who guided us through every step of the 6–8 week transition, keeping communication clear, proactive, and reassuring us throughout.

They tackled the usual headaches head-on ensuring all devices were properly configured, removing outdated management agents, and implementing crucial security improvements right from the start. Their team was flexible and responsive, addressing issues immediately and keeping our operations running smoothly.“

Lara Ritchie, Business Manager, ELCAP

Starlink Connectivity: How It Works and Why It Matters for Businesses

You may have heard of Elon Musk’s Starlink, but what is it, and how can it support businesses?

space x satellite

How Starlink Works

Starlink delivers internet via satellites orbiting the Earth rather than using traditional underground cables. A small dish installed at your home or office receives the signal, providing internet access in locations where fibre or other wired connections aren’t available.

Benefits for Businesses

  • Reliable connectivity in remote areas: Ideal for offices, sites, or rural locations where fibre or high-speed broadband is limited.
  • Independent backup connection: Acts as a secondary circuit to keep your business online if the primary connection fails.
  • Simple installation: Requires minimal technical setup compared to fibre, making it easier to deploy in multiple locations.


Things to Keep in Mind

Starlink is not a full replacement for fibre. Speeds and latency can fluctuate, and heavy usage may impact performance. It’s most effective in locations with limited connectivity or as a backup solution to maintain business continuity.

Officially a Real Living Wage Employer

Living Wage Employer Accreditation

We’re proud to announce that Mother Technologies has received full accreditation as a Real Living Wage Employer.

Achieving this status involved a detailed review of our pay policies and independent verification that every member of our team earns at least the Real Living Wage—a rate calculated each year to reflect the real cost of living. Emma, our financial controller, led the process from start to finish, gathering the required evidence and guiding us through the application.

This recognition reflects our continued commitment to fair pay and our dedication to supporting the talented individuals who make up our strong and valued team.

View all of our partnerships and accreditations here. 

Improving How We Support You: Ticketing Upgrade Ahead

Over the years, Mother has been on a long journey, steadily migrating all our legacy business applications into a single ERP platform, Boom.

In the next quarter, we will be migrating our legacy Ticketing System and bringing it into the fold.

With so many modules already live, we have become accustomed to the migration process. Test, test, test, and once proven, test again! Every simulation catches something new, and despite our best efforts, something won’t raise its ugly head until we’re live. Teething problems will exist, but no pain, no gain!

Boom unites all our business functions into a single pane of glass. It creates transparency between departments, reduces wasted time and resources, and boosts overall efficiency.

The Ticketing module has been extensively customised to satisfy our business needs. Deep SLA categorisations linked to customer agreements will bring about significant enhancements that customers will recognise in our response times and processes. Alarms and notifications escalate tickets in danger of breaching service levels, and the entire system’s efficiency benefits can only result in a better customer support experience, which is why organisations come to Mother in the first place – customer service is everything!

We will keep you informed as we approach our go-live date and strive to ensure the support you depend upon is not disrupted.

Busy Back to School Season

For Mother, the summer break is one of the busiest, and most important, times of the year. We work closely with many of Scotland’s independent schools, preparing IT so that everything runs smoothly for the start of term.

Our approach is simple but effective: we tailor solutions to each school’s needs. From setting up new laptops and classroom devices to updating software, securing networks, and ensuring backups are in place, we make sure technology is ready for staff and students alike.

Over the years, we’ve built a strong understanding of what schools need. Each term teaches us something new, from what works well, what to watch out for, and how to adapt to each school’s way of working. This experience means we can spot potential issues before they become problems, streamline processes, and provide solutions that fit each school’s routines.

Whether it’s planning software updates, rolling out new devices, or preparing networks for the busiest days, our team uses years of knowledge to make each new term smoother, calmer, and more efficient than the last. By learning from past challenges and successes, we continually improve our approach, helping schools focus on teaching and learning rather than worrying about IT.

We are Hiring in Aberdeen!

Mother Technologies is looking for a Systems Engineer to join our support team in Aberdeen.

The role will suit an enthusiastic and personable IT professional with excellent technical and customer service skills.

Help us find the talent and spread the word to those you know that fit the bill.

Learn more here: Systems Engineer – Aberdeen

A Year-End Update from Our Managing Director

“Despite the heightened financial challenges UK organisations have been subjected to, we are pleased to advise that Mother Technologies remains strong and is set to surpass our 2024 performance.

Our financial year-end is 30th September, and we are tracking an increased turnover upwards of £3.3 million.

We must thank the many new clients we have welcomed this year, particularly across the Education and Charitable sectors, and our long-standing customers, many of whom have been with us for so long they feel like family!

We support fabulous organisations of all shapes and sizes and are fortunate to have a great team at Mother who are focused on supporting them. Our results reflect the relentless hard work of our team and the trust placed in us to deliver.

We look forward to continuing warm relationships in supporting all our clients throughout the rest of the year and wish you all much success.

Thank you!”

Steve Redhead, Managing Director

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