I am happy to recommend them as a great partner for schools. They have wide experience in the education sector so are sensitive to our particular needs. This has allowed them to be flexible and understanding: for example, they were willing to adapt to the hardware and software that we have already invested in, rather than forcing us to align with their preference.
ISA has the reassurance that we are no longer dependent on a single person ensuring that key systems work. If someone is unavailable or leaves, there is also somebody else to guarantee continuity. We have automatic cover for day to day absences.
Working with Mother Technologies has given us peace of mind that experts are looking after our network, and that we don’t have to worry about security becuase they take responsibility for that.
Mother Technologies is also a great source of expertise – if the technicans on-site don’t know the answer; there is another expert on hand to provide solutions. This has been particularly helpful during major projects like updating our phone system. Having a single point of contact for these projects has ensured that transitions run smoothly.
Senior managers respond quickly and are very open to feedback. They actively seek to improve their service, and have been very willing to work with us on concerns. In fact, this reponsiveness is the prime value added over other outside providers.”