Our helpdesk is the starting point for all reactive support activities. Reactive support services are broken into faults and work requests.
Can be logged via online portal, email or telephone and graded by nature and severity. We give faults priority over work requests and depending on the priority level can move your request to the front of the queue.
We will establish a timeframe with you and schedule work to satisfy your deadlines.
Engineers can remotely connect to your desktop, servers, or any other remotely administrable device. More than 70% of support requests we receive can be resolved without dispatching an engineer.
Standard support is available from Monday to Friday, 8.30am to 5.30 pm. Most of our customers close their offices over the weekend, however many still subscribe to an emergency response service so issues can be resolved in advance of effecting business the next working day.
We were over the moon to be nominated for the Service Excellence Award at the Edinburgh Chamber of Commerce Business Awards!