Witness, the Call Recording module within the Liberty Communications platform, can be configured to synchronise with Active Directory for simplified management.
The integration is enabled by mapping Groups in Witness directly with Active Directory Security Groups. Once set-up, Witness can be centrally managed through Active Directory eliminating the need to manually configure anything inside Witness.
To successfully synchronise call records, specific user-attributes must be populated in Active Directory.
Witness uses three standard Active Directory fields (iPhone, Home Phone & Pager) to identify devices.
It is imperative that these AD user-attributes are populated accurately. Incorrect entries will result in recordings being associated with the wrong user.
The hierarchical structure of Witness dictates permissions in a very logical format. Users in a low tier can access their own call recordings. Those in higher tiers can access their own recordings as well as those in the tiers below.
Active Directory Security Groups should conform to the Witness Group hierarchy with 1 to 1 mappings as illustrated.
Once AD and Witness Group synchronisation is configured, ongoing management can be performed solely via Active Directory.